Basic Corrections Officer: Certification Study Guide

Which step is NOT part of the problem-solving process in corrections?

1. Evaluate

2. Plan

3. Create confusion among inmates

4. Teach

The correct answer is: Create confusion among inmates

The problem-solving process in corrections is designed to effectively address issues and improve conditions for both staff and inmates. The correct response highlights that creating confusion among inmates is not a legitimate or constructive part of this process. Instead, effective problem-solving relies on clarity, communication, and understanding. Evaluation involves assessing the situation to understand the problem fully, planning includes developing strategies to address the issue, and teaching can refer to guiding inmates in understanding policies or rehabilitation methods. All these components contribute to a structured approach that benefits the correctional environment. In contrast, creating confusion would undermine trust, create chaos, and hinder the resolution of issues, which goes against the principles of effective corrections management. A successful problem-solving approach seeks to promote order and understanding, rather than disarray and confusion.